Help Center

Shipping Information:

• We ship both locally and worldwide.

• Local orders take 7-10 business days to be delivered to you and we ship within 3 business days.

• Once we have filled and shipped your order, you will receive a shipping confirmation email that will also give you a USPS tracking number for your shipment. This process should occur within 72 hours of your purchase. If you have any questions, please email us at info@developlus.com">info@developlus.com or feel free to call us at (951) 738-8595 phone call rates will apply.

• If you still have not received your package, we may need to take a missing package claim with USPS. In this event, please email us at info@developlus.com">info@developlus.com or feel free to call us at (951) 738-8595.

• International orders take X business days to be delivered via Carrier X, Carrier Z, Carrier N or Carrier M and we ship within same X business days.

• Shipping time might vary depending on location, shipment method and other factors.

• Orders over $35 will have free US standard shipping.

• Orders under $35 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

PREPARED DEMO CONTENT

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via check & direct bank deposit in Country X and Country Z.
• Cash on Delivery is available in city X, city Z and city Y, up to $X. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us.

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@developlus.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Customer service email: info@developlus.com

Customer Service Phone Number: (951) 738- 8595

Hours of Operation: Monday - Friday  9AM-4PM Pacific Standard Time. Except National Holidays.

Our support team is always happy to help!

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Yes, you can. Apply Color Remover to the dyed portions of hair.

No. Color Remover works to oxidative dyes from the hair. If your hair is highlighted, depending on if they were done with color or bleach, Color Remover will take you to the lightest level of the process to achieve those highlights. Adding Color Remover to sections of the hair that was not chemically processed with color could result in discoloration of your natural color.

Color removers shrink color particles allowing them to be washed away, it takes your hair BACK to the previous chemical process/color which in many cases is a brassy color due the peroxide that was used to achieve your previous color.

No, a color remover (Color Oops or Satin) removes overall color, but they do not return hair back to its “natural” color. This is due to the peroxide activator lifting the “natural” color from the hair. When a remover is used, that lightening/lifting process remains.

Color Remover does not work on Direct Dyes.

Yes, to a degree and it might take a few times to really get it lighter. Color Remover will remove the color particles from your hair and take you to the lightest processing level of the hair color you applied. When it comes to black the result is usually around the dark orange color range, but this a great point to be for your next desired color.

No, Color Remover should not be used on hair that was previously colors with Henna, Direct Dyes or Metallic Dyes.

Most likely yes, but this all depends on the color you are looking to achieve next.

Color Oops® Color Remover is formulated to remove oxidative hair color, it is not formulated for direct color dyes such as pinks, blues, greens, purples etc.

It can lighten your roots, so we strongly recommend only applying to the previously dyed portions of your hair.

Yes, it will also remove the permanent color if it is applied to it as well. If you want to apply to all previously processed areas then color could be uneven due to the mixed formulation.

If your hair is a few days dirty or has styling product in it we recommend washing hair before using the product simply because hair product or environmental buildup could get in the way of the product results. Having clean dry hair and following the step-by-step directions will ensure product results.

Our Conditioning Bleach is gentle, lifting about 2 levels so if you are looking for a controlled lift then conditioning Bleach is great for that. It can also help avoid over processing your already light hair.

No, we do not recommend missing conditioner with the bleach it will absolutely dilute the formula and could actually deactivate the product. Only use what is in the kit and be sure to follow the step-by-step directions for proper use.

You can, but if you are looking to recolor we recommend using a Color Remover again. Keep in mind that a remover will only take you to the lightest oxidative level at which your color processed, that often ends up being somewhere in the orange/dark orange range depending on the color you had.

 If you want to go lighter after using a remover you can do bleach, but first asses the integrity of your hair and STRAND TEST the bleach so that you can ensure the integrity of your hair is not compromised.

Yes, if you plan to dye your hair after we recommend using a Color Remover first as they are bleach and Ammonia FREE and will help preserve the integrity of your hair. Especially when looking to do multiple processes.

Our Conditioning Bleach kit contains: Powder Bleach, Oxide, Complete Shampoo and Reconstructor

Bleach can be very irritating to the skin, especially your scalp so avoiding the area will help avoid any burning sensation. However, if at any point you experience burning or itching was off immediately you could be having an allergic reaction.

The limit is to protect the integrity of your hair and protect it from over processing. Leaving bleach on longer than recommended can lead to breakage, changes in hair porosity and elasticity.

Perform a strand test before applying bleach to your entire head, this will allow you to see your results before committing to an entire application and be sure to follow ALL product instructions.