Refund policy
We can only accept returns of items purchased through our website with a receipt and order number issued through ColorOops.com. To return or exchange your purchase or for any other order discrepancies (e.g. wrong product, short shipped), please email us at info@developlus.com within 30 days of receipt of your purchase for a Return Authorization Number. Unless the reason for return is the result of our error, you will be responsible for paying to ship the product to us. We are unable to refund any original shipping charges, nor can we accept the return of any products without a Return Authorization Number. Please note that although we have tried to represent our shades as accurately as possible, the actual colors you see will depend on your monitor.
For defective or damaged products, please email us at info@developlus.com within 30 days of receipt of your purchase and retain the original shipping package and the damaged or defective product for inspection. We will provide you with a Return Authorization Number and instructions for returning any damaged or defective product to us at our expense. Upon receipt of the damaged or defective product, we will issue a refund for the price paid for the product to the original purchaser’s method of payment or provide a replacement product. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.
You can always contact us for any return question at info@developlus.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.